Terms and Conditions

The use of Multiserv Concept Telecoms website is an agreement to accept all terms and conditions stated herein on this website. PLEASE DO NOT USE THIS WEBSITE if you do not accept all the terms and conditions stated herein (including section of the respective calling card, post-paid, prepaid phone card services and all other products offered) on this website.

Note, it is a federal and state offense to purchase or use any product or service for fraudulent means. Products and services purchased on this website shall not be used for any unlawful and illegal purpose. Multiserv Concept Telecoms does not give a full warranty that the service is completely free from interruption or error on our platforms nor does Multiserv Concept Telecoms give warranty on any connection to her services over the Internet.

Multiserv Concept Telecoms does not guarantee full quality of all calls placed and in no event will Multiserv Concept Telecoms be liable for any indirect, incidental or consequential loss or damage arising in any manner from the use of any products sold on this web site.

Please read the following additional conditions listed below with regards to Multiserv Concept services.

1. An additional fee will apply for all calls using 1800 access numbers for every call placed.

2. All additional charges incurred on phone bills as a result of long distance charges will be bored by the customers.

3. Call details provided by customer service on the usage of a post-paid and pre-paid phone service are final except correct deem fit by our agents

4. All sales are final. No refund will be made on phone/calling cards. All card opened or scratched and pin numbers are exposed are non refundable.

5. Higher rates may apply for calls completed to international cellular phones depending on termination rate cost as at time call was placed.

6. Multiserv Concept Telecoms will not be responsible for changes to calling rates, taxes, website/domain registration and other charges, rates may change any time without any notice.

7. Multiserv Concept Telecoms does not guarantee call quality or connectivity, and will not be responsible or liable for reimbursement of lost minutes or reduction in the stored value of any post-paid, pre-paid account or calling card. Connection to a wrong number is a valid call.

8. Calling cards have validity for 3month from first use. Multiserv Concept Telecoms will not be liable for any calling card that expires 3month after first connection

9. Service outages extending over few hours to a couple of days may occur. Multiserv Concept Telecoms will not be liable for such outages, and customers shall have no right to any refund, credit, compensation or damages from Multiserv Concept because of service outage or any other situation arising out of service outage for any of our product

10. Some calls originating outside the GTA (Greater Toronto Area) may attract long distance charges.

11. A connection fee may be applicable on certain Calling Plans, charges are per each time a call connects

12. Monthly, bi-monthly, weekly or daily maintenance fees & taxes may apply on certain Calling Plans.

13. Multiserv Concept Telecoms reserves the right to issue store (website) credit in lieu of credit on credit/debit card of the customer.

14. There is a $ 2.00 fee to cancel a transaction before issue of pins. Transaction cannot be cancelled after issue of pins.

15. Customers may contact Multiserv Concept Telecoms support team if customer has an issue, if support team was unable to address the problem within Terms and Conditions of sale on www.multiservconcept.com. Our support teams are available only through electronic mail on support@multiservconcept.com. Multiserv Concept will not be liable for any credits, refunds, compensation or damages due to the down time.

16. All traffic sales from our carrier department are final, we reserve to terminate wholesale sale of traffic that do not adhere to the laid down policies by Multiserv Concept Telecoms or follow rules and regulations of wholesale termination to other countries.

17. All services offered by Multiserv Concept Telecoms are subjected to prices changes without due notification.

18. Clients terminating there services with Multiserv Concept Telecoms are expected to send a termination notice to support@multiservconcept.com, outlining the specific termination date.

Bankruptcy by Carriers/Providers: Multiserv Concept Telecoms will not be liable or responsible to reimburse for loss of minutes or loss of value in post-paid, pre-paid phone plans, nor for website hosting down time if the carrier or service provider of the service offered by Multiserv Concept declares bankruptcy.

Security Issues: This site has security measures (SSL) in place to protect the loss, misuse and alteration of the information under our control. Multiserv Concept Telecoms however shall not be responsible for the security of your data or for fraudulent use of credit card to make purchases on this web site nor shall Multiserv Concept Telecoms be obligated to make refunds or to provide any compensation where such fraudulent use occurs. Multiserv Concept Telecoms will actively cooperate with law enforcement authorities in prosecuting anyone who uses this web site or products/services sold over this web site for unlawful or illegal use.

No Refunds: Multiserv Concept Telecoms shall not be obligated to provide any refunds for unauthorized use or deficiency in the quality or availability of service by our providers. Buyer assumes all risks immediately upon purchase of the plan. Post-paid, pre-paid, calling plans once sold are non-refundable.

Severability of Provisions: In the event that any section or portion of this agreement is deemed unenforceable by a judicial authority having jurisdiction over the matter, such section or portion shall be deleted from the Agreement, and the Agreement shall be enforced as if that section or portion was not a part of the Agreement in the first instance.